Frequently Asked Questions
Expert assistance for your luxury watch acquisition.
Are all timepieces at G&G guaranteed to be authentic?
Absolutely. Every watch in our collection undergoes a rigorous multi-point inspection by our certified master watchmakers in Miami and Zürich to ensure 100% authenticity and mechanical integrity.
How does international shipping work between the US and Europe?
We offer fully insured, expedited global shipping. Orders are dispatched from either our Miami or Zürich boutique depending on stock availability and destination to minimize customs delays and transit time.
What payment methods do you accept for high-value transactions?
We accept all major credit cards, bank wire transfers, and select cryptocurrencies. For security purposes, high-value wire transfers may require a brief verification process.
Do the watches come with a warranty?
Yes, all timepieces sold by G&G Timepieces include a comprehensive 12-month mechanical warranty in addition to any remaining manufacturer warranty that may still apply.
Can I trade in my current watch toward a new purchase?
We welcome trade-ins of luxury brands such as Rolex, Patek Philippe, and Audemars Piguet. You can submit your watch details through our 'Sell/Trade' portal for a competitive market valuation.
What is your return policy for online orders?
We offer a 7-day return period for a full refund, provided the timepiece is returned in the exact same condition it was received, with all original security tags and packaging intact.